International Return Policy
The following return policy is for international customers only.
We hope you love what you ordered. But in case you don't—perhaps it's a little too big or the style just isn't you—we'll provide you with a quick and easy return.
Returns receive full refunds (shipping and handling not included). The customer is responsible for the return shipping costs, and will be refunded as soon as we receive your item.
Unworn and unwashed merchandise may be returned within 45 days of purchase. Product tags must be intact.
Please note that products purchased as a package (ie., 3 pack) must be returned as a package.
Items not eligible for Refund or Store Credit:
- Final Sale Items
How to return an item:
- Step 1: Contact us [email protected]
- Step 2: Ella Mae customer service representative will email you with return instructions
Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for refund to appear in your account.